Chick Operating Officer

During my 20+ years as a business leader, I have been dropped into complete operational chaos on a number of occasions – guided only by instructions to "fix this". No amount of training is sufficient to fully prepare one for the initial experience. But after baptism by fire, I found that subsequent operating challenges became less traumatic and distinct patterns started to emerge.

Over time, I have developed sound operational instincts and assembled a set of general-purpose management tools that can be adapted to various circumstances. Every situation is unique and certain lessons can only be learned the hard way, but some of my operational leadership expertise can be shared – and so I offer this blog.

~ Margaret Craig

© Copyright 2010 Margaret Craig Chick photo credit: Fir0002/Flagstaffotos, licensed under GFPL 1.2