Chick Operating Officer

Seasoned operating executives will generally agree that a well-run business needs to have a set of metrics, above and beyond bare-bones financial results, that are used to guide decision-making and measure progress.  Without metrics we would be flying blind.  Unfortunately, operating metrics can also look like a panacea to the uninitiated, thereby lending themselves to fad-surfing.  When boards, investors, and far-removed executives are at a loss about how to improve business results, demanding that metrics be put in place has a certain simplistic appeal.  A metrics initiative can create the illusion of taking action, it sounds easy enough, and it might actually fix the business.  Plus, metrics can provide a means of avoiding the need to assess people and strategies via more time-consuming and uncomfortably subjective means. What’s not to love?  Continue reading ‘Metrics, Metrics, Everywhere’